At THS, we have a policy of installing quality branded products only in our computers. Brands like ASUS, Corsair, Intel, & Western Digital are just some of the famous brands we use, providing unbeatable reliability.
There are no shortcuts or hidden surprises in our products. We are 100% transparent about the contents of your PC by listing a full and detailed specification. What you see is what you get.
Can’t connect to the internet
This is by far the most common computer problem. There are a number of steps you can take to try to resolve the problem:
Call THS FREE (Existing customers only!) for technical help (around 60% of internet problems can be resolved over the phone!).
Call your Internet Service Provider for technical support.
If you are not an existing THS customer, we will give you a free quote, and resolve the problem for you
Computer keeps freezing and shutting down
There are many reasons why this will happen. But one of the most common is overheating!
Overheating is usually caused by dust build-up, which blocks vents.
An annual Hardware clean is essential, and must be done by a technician. (You may invalidate your warranty or cause permanent damage if you attempt this yourself!) Keeping your computer free from dust will not only prevent it from crashing, but will also greatly extend it's life span!
Freezes and crashes, may also be caused by software conflicts or faulty hardware, like: failing power supplies and memory. It is sometimes difficult to diagnose the problem, especially if it is intermittent. THS have the knowledge and equipment to identify the cause, and to rectify the problem quickly. All work is guaranteed and costs are kept to a minimum.
Speed up my computer
Over a period of time your computer may seem sluggish, and take forever to start up! This is because you are filling your computer with information. Every time you visit a web page, download updates, install new software or save your music and photo's. Your computer has to store, read and interact with this information. Although this is what your computer is designed to do, sometimes it needs a helping hand to tidy things up!
There are many ways to clean up your computer. Most of which are fairly simple or on modern operating systems, are automatic! However, some of the best ways to speed up your PC are a little bit more technical and require an in depth knowledge of how a computer operates.
THS Provide an annual Hardware (see below) and software clean. The software clean will improve your startup time and keep your PC running smoothly. We will also teach you how to perform some of the easy steps to keep your PC problem free, if you wish.
Recover lost, deleted or formatted files
There are many situations where we have lost valuable photos or files, some examples include:
Whatever the cause, THS recover all your information in over 90% of cases. Once your information is recovered, it can be given to you in various ways i.e. external hard drive, CD, DVD, USB Dongle etc.
This process is done using a secure closed system (not connected to the internet) which guarantees that your information remains private and secure. You can also supervise the procedure if you wish.
Internet security, computer virus detection & removal
Strange pop ups, slow computer, internet not working. These are symptoms of computer viruses.
Some viruses have the ability to read your keystrokes, copy /delete files, clone your identity and hold your computer or information for ransom.
Whilst it is important to have good security software, your protection can be bypassed accidentally through email links, insecure downloads etc.
It is important that viruses are detected and removed quickly to limit any damage. If you have scanned your computer but still suspect that your computer is infected, please contact us as soon as possible. Although we remove all infections successfully, if left unchecked, these viruses will cause greater damage over time.
THS recommend AVG
We have used, tested and scrutinised various types of security software and found that AVG have a good balance between: protection, usability, and computer resources used. As an authorised reseller, we can install AVG for you at a discounted rate.
Most computers rely on airflow, using fans to keep the internal components cool. This means your computer is constantly drawing in dust which inevitably builds up over time. A full hardware clean should be carried out by a competent technician to avoid causing damage to your PC.
Software cleaning can be equally important. By optimising settings and streamlining the way the operating system works. Essentially the computer does not have to work as hard to do the same job, this improves the overall performance.
THS provide a full hardware and software service ensuring your computer is clean, virus free, and is operating smoothly which in turn could extend the life of your Laptop or Desktop PC.
Existing customers get FREE technical support
At THS, we believe in rewarding loyal customers. Many technology related issues are simple to resolve and therefore can be sorted out over the phone. Whatever the problem, we will talk you through it step by step and offer friendly and impartial advice. (This service is free to all existing customers).
If your problem is a little too technical then you can opt for remote support, or for one of our technicians to call round and fix the problem on-site. (These services may be subject to a charge)
Your design, your specification to meet your needs.
There can be a lot of wastage when you buy a new computer. The packages on offer may seem to pack loads of technology, but do they really give you what you want, at the price that you want to pay?
A custom built PC may sound expensive, but in fact it is usually cheaper with greater specification.
With a custom build, YOU choose exactly what you want. If you are not sure what to go for, then we will give expert advice on what specification you need.
Laptop, tablet & iPad screen replacement
Cracked screens / digitisers are an increasingly common occurrence. We replace all types of laptop screens, usually within two days (depending on the screen type and size).
Tablets & iPads are slightly different in the fact that they have touch-screens (digitisers) which are glued on to the device in most cases, and may take a little longer for the repair.
Your laptop or tablet device screen will be replaced and looking like new, complete with a 1 year guarantee.